HOW CAN WE HELP YOU?

Yes, we offer a digital PDF version of our catalogues, which you can access online in our "Catalogues".

Yes, customers are welcome to utilize our images provided on the website for their marketing purposes.

E-coating, also known as electro-coating or electro deposition, is a method that uses electrical current to deposit an organic lacquer onto a metal surface. This process ensures that every crevice of the jewellery is covered with a consistent and protective coating. The coating not only protects the sterling silver but also maintains a more subdued, warm tone, allowing the natural beauty of the silver to shine through without risk of damage.

Please visit our product page and select download product images.

Yes, as a wholesaler, we require a minimum order of $200 CAD before taxes and shipping for both online and in-store purchases.

We typically ship orders within 1-2 business days after they have been placed and payment has been processed. You will also receive an email with a tracking number once your order has been dispatched. To expediate your order, please call us at 1-800-668-4422, additional charges may apply.

We will create a backorder for you with the out of stock products in your order. Once we receive the items, you will receive the products and be invoiced for those products at that time. For more information, please visit our backorder policy page.

If an item is out of stock, you can choose to backorder it directly from the item page. Upon placing a backorder, we will send you a confirmation email. Please note that we will not invoice you until the items are restocked and dispatched to you.

By clicking NOTIFY ME OF NEXT RESTOCK on the product page, you will receive an email when the product is restocked!

Yes, the prices listed on our website are the current wholesale rates. We offer competitive prices for jewellery. Please be aware that occasionally the website may display outdated information, so we recommend calling us at 1-800-668-4422 to confirm product pricing.

HOJ reserves the right to change prices at any time without prior notice.

Yes, bulk discounts are available. For more information, please email [email protected].

MOQ for bulk discounts on sterling silver items are 50+ pcs.

MOQ for bulk discounts on solid gold items are 15+ pcs.

If you are unsure, please click this Forget Password link and if you have an account, you will get a password reset link in your email.

Please click on Forget password and enter your email address to generate another reset password email. If the issue still persists, please give us a call at 416-368-1682 to confirm if your account is active.

Please visit "Account Information" section under your profile to make changes to your account.

Please email us at [email protected] and we will address your situation as soon as possible. If urgent, please give us a call at 416-368-1682.

No, to verify whether your account is active, please login and it will tell you whether your email address is associated with any accounts.

We accept most major credit cards, including Mastercard , Visa, Debit Mastercard, Debit Visa & AMEX. Additionally, we accept e-transfers and mailed cheques (for the clients with approved credit terms). For US Clients, we do accept Zelle Payments.

For additional information please visit our payment policy page.

You will receive a confirmation email, approving or denying your application. For further inquiries, please contact [email protected]

Vermeil refers to a specific type of gold plating. To qualify as vermeil, a piece of jewellery must meet certain criteria: it must use sterling silver as the base metal, the gold used must be at least 10k, and the gold layer must be at least 1 micrometre thick, as required by the Government of Canada.

Vermeil and gold-plated jewellery differ primarily in their base metal and thickness specifications. Both require the gold to be at least 10k and have a minimum thickness of 1 micrometre. However, gold-plated items can use any type of metal as the base. At House of Jewellery, since we deal only with precious metals, all our gold-plated products meet the vermeil standard. We ensure a minimum of 2.5 microns of 14k gold on all our jewellery to enhance durability.

Yes. Access to our showroom is available to customers with an approved and active wholesale account. If you are not yet registered, please complete your application online for approval prior to visiting.

No. All first-time visits require a confirmed appointment. Please contact us at [email protected] to schedule your visit. Once your account is approved and your initial visit is completed, future visits may not require an appointment.

Yes. Please bring a valid business registration document along with your business card and a Valid ID for verification upon arrival.