SHIPPING/ PAYMENT/ BACKORDER/ RETURN

All packages are sent FOB SHIPPING and we use the following shipping methods:

• Canada Post (Regular Parcel, Expedited, XpressPost)
• United Parcel Services (UPS)
• FedEx
• Purolator
• Canpar
• DHL

Please specify your preferred shipping method when placing your order. Shipping charges are dictated by the weight, size and speed of shipping method chosen. A nominal handling charge is applied on all orders. Please note that shipping pricing may vary.
House of Jewellery has the right to make it mandatory for the customer to add insurance to the shipment depending on the value of the package or destination. If you decide to waive the insurance option, please specify upon order completion. Please note that any lost package in which the buyer has waived the insurance option is NOT the responsibility of House of Jewellery.

Need it fast? Select the Rush Order option under shipping at checkout to get your order sooner! A $25 fee may apply.

Interac e-transfer (for Canadian Residents only)
Zelle (for US customers only)
Bank Wire Transfers
Company Cheque (upon approved credit terms)
Credit Cards (Visa, MasterCard, Debit-Visa, Debit-MasterCard or AMEX)
Please note: All other debit cards are not accepted.

All first-time orders are shipped COD. If you wish to apply for credit, please download and fill in the credit application and return it to us by either email ([email protected]) or fax (416) 368-0007. Please allow 2 to 4 weeks for the application to be processed. Once approved, you will be eligible to get terms based on our understanding of your credit worthiness. For updates on credit applications, please email [email protected] .

A backorder status means that we do not have enough inventory to fill your order at this time. We expect the next shipment from our supplier soon, but some orders may take up to 4-6 weeks. As soon as the shipment arrives, we will work our best to have your backorder shipped out to you. Please note, you will also be able to view the estimated arrival date on the product page.

Please note that backordered items are shipped separately and with FREE SHIPPING. Some terms and conditions apply.

If you wish to modify or get an update on your order, please contact us at [email protected].

At House of Jewellery, we stand behind the quality of our jewellery and are committed to ensuring your satisfaction with every purchase. If you receive a defective item, we offer replacements or refunds within 7 days of receiving your order. To initiate a return, please visit the Return Merchandise Authorization (RMA) section on your account profile on our website. Alternatively, you can complete the RMA form and email to [email protected]. When returning defective items, make sure the Return Authorization Number is clearly written on the front of the package. Once we receive your return, our team will guide you through the next steps.

Important Details:

Returns requested beyond the 7-day window will incur a 15% restocking fee. The remaining balance of your purchase price will be refunded to your account if the return is approved.

To be eligible for a return, items must be in the same condition as received—unworn, unused, with tags, and in their original packaging.

Please inspect your order upon arrival and contact us immediately (or within 7 days) if the item is defective, damaged, or incorrect so we can promptly address the issue.

Returns for all other reasons will have a 15% restocking fee.

Refunds may take up to 10 business days to process upon receipt of the returned item.

If you have any questions or concerns about the return process, please don't hesitate to call us at 1 (800) 668-4422

- PLEASE NOTE: ANY PACKAGES RETURNED WITHOUT AN RETURN AUTHORIZATION NUMBER MAY BE DENIED.

Exceptions / non-returnable items
Certain types of items such as 10K Solid Gold Permanent Chains and Special Orders or Personalized items are NOT eligible for returns, exchanges, or discount upon the order confirmation as they are FINAL SALE.